Troubleshooting

2 articles

Clearing the cache with a hard refresh

A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page. Sometimes, when changes are made to the website, they don’t register immediately due to caching. A hard refresh will usually fix this, though occasionally completely cl...

Parents with Payment Issues

What to do when a Parent has a Payment IssueWhen a parent has a payment problem the first point of contact to investigate is the person in your organisation who has access to your payment portal. SchoolsBuddy supports a number of different payment providers and does not have access to all organisat...